Cleveland Does it Right for Hospitality Nothing makes a hospitality professional enjoy a mini vacation more than great hospitality. Cleveland does hospitality the right way. From the street level to the hotel penthouse, Cleveland did…
View PostCape May’s best family friendly motel…we’ll take it. I’ve been called an ambassador, an advocate and a media whore when it comes to reputation management. Prefer geek, when it comes to reputation management. It is…
View PostIt has been a good week for Cape May reading. A regular guest handed me his copy of Departures Magazine. The issue has a great article by James Wolcott, called a “Post Card From Cape…
View PostMetrics, those pesky measurements we use to gauge the effectiveness of marketing and promotion. Ask anyone involved in social media, and they will have some statistic to spout off about the return on investment for…
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